Give your customers the claims experience they deserve
Give your customers the claims experience they deserve
See some of our achievements below
The service you deliver is integral to the success of your business.
With the right technology, we can help you heighten your customer experience, improve underwriting performance, and streamline processes.
70% reduction in claim lifecycle using E-claim.
50% more fraudulent claims identified by those insurers using our technology – saving them $1.3m+ annually.
How we help
Driven by technology and powered by experience, Davies provides a suite of services to support you and your customers through the end-to-end claims journey. As the only provider with product validation provision, we work hard to deliver the best results possible, continuously investing in technology, automation, and team training for the ultimate customer experience.
What we do
Find out more about what Davies claims technology can do for you
At Davies, we seek to support our clients throughout the end-to-end claims process, simplifying procedures and enhancing productivity. In addition to our comprehensive suite of claims technology, we are continuing to invest in tech internally, to ensure that our teams – and your customers – have the best support throughout the claims process.
View more- Virtual adjusting – Sometimes, claims don’t need a physical inspection for a satisfactory resolution. That’s where virtual adjusting can play its part.
- Claims admin portal (CQ) – Drive customer engagement and shorter claims lifecycles, while reducing indemnity spend and engendering operational expenditure savings, with Davies CQ.
- VR training – Helping your team to understand what it’s like on the other side of the claims process, building empathy as well as efficiency into your service provision.
- Interactive diagnostics – Our smart, interactive diagnostics app has been designed to help customers simply resolve home emergency problems in the short term, decreasing likely costs and damage until professional support can attend.
- Automation in vehicle rental process – Davies can help you to reduce the cost of vehicle claims, while enhancing the customer experience, with end-to-end vehicle rental, third party intervention, and new vehicle replacement automation.
- Claims tracker – Providing policyholders with access to real-time live updates as their claims progress.
- Drone surveying – Fast and cost-effective, we can deploy drones to survey the most awkward claim sites for a speedier resolution.
Davies announces two senior promotions as it brings together its claims operations and retires Johns Eastern brand
Sarasota, Florida, US – February 19, 2024 – Davies, the leading specialist professional services and technology business serving insurance and highly regulated markets, has made two key senior promotions and has announced it will rebrand Johns Eastern, the specialist third-party administration (TPA) and independent adjusting firm, to Davies as it continues its rapid expansion of operations in North America.
Davies announces acquisition of leading international forensic accounting firm, MDD, adding new capabilities and new markets to its global business
LONDON, UK – 13 February 2024 – Davies, the leading specialist professional services and technology business serving insurance and highly regulated markets, today announced that it has signed a deal to acquire the leading international forensic accounting firm, Matson, Driscoll & Damico (“MDD”).
New policyholder portal launched in Ireland
Early in 2020 we launched our policyholder portal for a number of clients in Ireland. Little did we know the benefit it would bring, particularly during the COVID-19 lockdown period. This portal is the next step in our digital journey to transform the customer experience by providing self-service interaction. Online interaction was a real feature during the lockdown, and we could not have timed our launch any better.
Kuarterback – our latest investment in artificial intelligence
Kuarterback is our latest in a line of successful automated claims solutions, engineered using pioneering artificially intelligent technology. The system which can be deployed on any motor claim rapidly reads through a stage 2 pack received through the RTA portal, from medical reports to physio invoices, to convert content into structured data fields that can then be automatically processed against a set of agreed rules and valuation matrices to generate a claim value.
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